Shipping policy

Last updated: October 8, 2026

  1. Processing time
    Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email with a tracking number once your order ships.
  2. Delivery times
  • United States: 7 to 15 business days after shipping.
  • Other countries: 8 to 20 business days after shipping.
    Delivery times are estimates provided by the carrier and are not guaranteed. Delays caused by carriers, customs, weather, holidays or events outside our control do not entitle you to a refund, but we will help you track and resolve the delivery.
  1. Shipping rates
    Shipping costs are calculated and shown at checkout before you pay.
  2. Shipping from multiple locations
    Your order may be shipped directly from our fulfillment partners’ warehouses, which can be located outside your country. Your order may arrive in a package that does not carry LuxShock branding.
  3. Customs, duties and taxes
    For international orders, import duties, taxes and customs fees may apply. Unless they are shown and charged at checkout, these charges are the customer’s responsibility. Orders refused or returned because customs charges were not paid will be refunded minus the original shipping costs and any return fees charged to us.
  4. Address accuracy
    You are responsible for entering a complete and correct shipping address. We are not responsible for orders delivered to an incorrect address provided by the customer. If an order is returned to us because of an incorrect or incomplete address, or because it was not collected, we can reship it once the customer pays the new shipping cost.
  5. Lost or stolen packages
    If tracking shows your order as delivered but you have not received it, check with neighbors and your local carrier office, then contact us within 7 days of the delivery date. We will open a claim with the carrier. LuxShock is not responsible for packages stolen after the carrier confirms delivery to the address provided.
    If tracking shows no movement for 30 days, contact us and we will send a replacement or issue a refund.
  6. Damaged in transit
    If your item arrives damaged, follow the instructions in our Refund Policy within 7 days of delivery.